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I had the grilled chicken cesaer salad. Portion was good size. Chicken had a good grilled taste with not too much seasoning. Dressing was good and not…
TN Food Finder
Chart House
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This was a very disappointing experience. Clearly my money only paid for the water front property and not any culinary creativity. My snapper for $35 …
Pellsngermany
Chart House
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The service was so bad we could even get to try the food. 18 minutes with a never even started water glass and almost 15 more for a glass of wine with…
Jason Jobe
Chart House
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Chart House is open for Casual Dining and Fine Dining. Chart House serves American, Seafood and Steak dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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8 Reviews on “Chart House”
This was a very disappointing experience. Clearly my money only paid for the water front property and not any culinary creativity. My snapper for $35 was something I could have done from the local grocery store. The only good things were the Bloody Mary and merlot. Would not recommend
The service was so bad we could even get to try the food. 18 minutes with a never even started water glass and almost 15 more for a glass of wine with an order taken twice by two incompetent waitstaff.
I had been looking forward to going here for almost 7 years but never had the chance. When I finally went this morning with my mother from the Midwest, I could not have been more disappointed. We sat there for 5 minutes before being greeted by a man who wasn’t even out server (even the manager walked by us multiple times), had to wait 8 minutes for our actual server to bring us our drinks, and when he did he took multiple trips to bring us what we asked for just to drink. Meanwhile, we saw people who also didn’t get service get up and leave as another table sent back their food twice. The food itself was good and our server eventually picked up his pace, but we still left with a lackluster experience. I can’t think of a better word that captures my disappointment.
Good Dinner. We had an excellent business dinner. Fish was very fresh and service was excellent. Very little noise which helped with our conversation. Beautiful setting.
Worst experience ever!. We just got home from the Happy Hour at the Chart House and it was a major disappointment. We live at the National Harbor, MD and take the ferry over to the Chart house for dinner at least twice a month because the food is really delicious. However, we tried the Happy Hour this time and could not believe the service, the attitude of the bartenders and the Manager on duty. Things started out great, like in the dining room or on the deck, but then when we ordered our 2nd round of drinks we had problems. My husband had no issue with his beer, but my Gingerita was nothing like the first. I mean it didn’t even look the same as the first one that I received. There should be a specific recipe that can be easily replicated so customers get the same drink regardless of which bartender makes it. When I sent the drink back the bartender, a loud blond female of about 48, told my waiter, who was in training, to go back and tell me there was nothing wrong with the cocktail and he then asked me what I thought it was missing. When I told him I wasn’t sure, he went back to the bar and brought me back the SAME drink. When I asked him if that was the same cocktail I sent back, the waiter told me that it was. I asked to speak to the manager, and we sat and waited..and waited for him but he never came over. Instead, he sent our waiter back over to ask if we wanted our appetizers to go! We were appalled at not only the behavior of the bar staff, but the Manager on duty’s behavior was reprehensible! That person either has no understanding of what excellent customer service is or doesn’t care. Either way, we were disgusted at that point and asked for our check. When the waiter bought it over, it INCLUDED the cost of the cocktail that I sent back, so I sent for the manager on duty AGAIN and again he refused to come over. Instead, he sent the check and our boxed up appetizers over via another server, a female blond server training our waiter. The bill STILL included the 2nd gingerita we sent back, so we asked for the manager on duty AGAIN. Our waiter came over and by this time I had the opportunity to look in our bag and saw the most despicable boxes. Whoever boxed our appetizers had a lot of some kind of red sauce on their hands, which was all over our boxes. It was clear to us that the staff and manager was sending us a message that we were no longer welcome. We’ve been frequenting this restaurant since we moved to the National Harbor in 2010 and have never been treated this way, ever. I don’t know whether there has been a management/ownership change or what, but It’s clear to me and my husband that the Chart House management and staff doesn’t understand that in a time when restaurants are closing or fighting over customers you have to treat ALL of them with the utmost courtesy and respect. This was a small issues that was poorly handled by every employee from management on down. The manager could have handled this easily and made our evening enjoyable, but he chose to make a bad decision by the bar staff worse, which has cost him customers. We have a lot of wonderful choices at the National Harbor and throughout the Washington DC area for dining. We will be frequenting them instead from now on.
Disappointed. I went to Chart House last evening for the first time in a year or so. I was most disappointed. I had the salad bar as a entree. Most everything on the salad bar was dried up and needed to be replaced. The red onions were literally dried rings. The carrots had white edges from being out too long. The tomato salad mix was rotten. The selection was very minimal for the price being charged. The only plus was the caviar which was delicious, However I had to request that it be replenished. I found the prices to be pricey for the quality of the food.
Bad Crab. I ordered a crab sandwich when I was here and the crab meat was bad. it was so rank…the taste was horrible and I could not get the smell out of my nose for days. The smell was like dog crap it was that bad.