Bookbinder’s Seafood & Steakhouse
Latest Reviews
-
For a restaurant that claims to be a special occasion restaurant, they sure do not know how to help customers celebrate.Last year we went for our anni…
About
Bookbinder's Seafood & Steakhouse is open for Casual Dining. Bookbinder's Seafood & Steakhouse serves American dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
Feature List
indoor seatingReviews
Leave a Review
You must be logged in to post a comment.
1 Reviews on “Bookbinder’s Seafood & Steakhouse”
For a restaurant that claims to be a special occasion restaurant, they sure do not know how to help customers celebrate.Last year we went for our anniversary and included it in the reservation information. Nothing happened, no mention of it, no special menu, no congratulations, nothing. When I mentioned it to the host on the way out, she got the owner and he apologized profusely, asked us to give them another shot and that they usually get it right.Tonight, we went to celebrate my husbands birthday. Again, I included it in the reservation, I even called when we were running a few minutes late and reminded them it was for a birthday. Just like before – NOTHING. The owner spoke to each table, to ask how they are doing etc (nice touch). But, I heard him ask the next table if they were celebrating anything. When he spoke to us, it was just ablst why he wasnt wearing a suit, no questions about if we were celebrating. We ordered our after dinner drinks and got the check. No mention of a birthday.When I mentioned it to the owner again, he got defensive and began explaining why its hard to run a restaurant where everyone comes for a special occasion only. They cant afford to give out cake and singing would be disruptive. Fair enough (although Ruths Chris is able to manage a piece of cake to help you celebrate…). A second celebration was sullied by this restaurant who supposedly gets mostly celebrations. And did he make any attempt to make it right? No. Other restaurants have comped whole meals for things like this. I did NOt expect that, but he could have apologized to my husband for messing up. He could have bought our after dinner drinks or given us a coupon for a future visit, or ANYTHING. Instead he wanted me to talk to his managers and started talking about how they could improve this going forward. WTF? Not my problem. You ruined our evening and when given the chance, did NOTHING to make up for it.We will NOT be back – EVER!