Cheddar’s Scratch Kitchen
Latest Reviews
-
Cheddars is the definition of best value. Is it the best food you'll ever eat, certainly not. But is it damn good for the money, absolutely. You can't…
-
Have always had good service at Chedder's. Enjoy the food and the service. We go at least 3 to 4 times during the months. If we ask not to sit close t…
Philip M. Hutchison
Cheddar’s Scratch Kitchen
-
I've been to Cheddar's a handful of times. The first few experiences were okay and the food is good. However, I will never step foot in this restauran…
Kathryn Baisden
Cheddar’s Scratch Kitchen
About
Cheddar's Scratch Kitchen is open for Casual Dining. Cheddar's Scratch Kitchen serves American dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
Feature List
takeaway availableprivate parkingserves cocktailsindoor seatingReviews
Leave a Review
You must be logged in to post a comment.
9 Reviews on “Cheddar’s Scratch Kitchen”
I’ve been to Cheddar’s a handful of times. The first few experiences were okay and the food is good. However, I will never step foot in this restaurant again following an incident on September 1, 2015. My boyfriend and I were seated at a booth around 8:15 PM. Our appetizers were promptly delivered and our main dishes followed shortly after. We had a pleasant dining experience and received the bill and a takeout box around 9:00 PM. I sent my MasterCard with the waiter (who was excellent) and waited for it to be brought back to our table. After approximately 10 minutes he came back to the table and asked us if we could pay our bill with cash because they were having technical issues. I informed him that I didn’t have cash and we began to wait. We were still waiting after 10:00 PM. I could not leave without my credit card and they were aware that we needed to leave. Finally, around 10:15 an employee approached me with my MasterCard and a complimentary card for Chips & Homemade Queso. She apologized for the wait. Even after forcing us to wait over an hour after finishing our meals, they would not negotiate the bill. How Cheddar’s treated me and my boyfriend was disrespectful, unprofessional and ultimately wrong. Any respectable restaurant would have had consideration to cancel the charges at the very least after putting its guests through such a horrible, inconvenient experience.
Disappointing. Passing through Beckley….decided to give it a try. Extremely disappointed. The food was crappy all the way around. Bad lettuce in the salad, potato soup thick and looked like it was dumped out of a can. I can pretty much say the same for the queso.Service was eh. They did adjust the bill after we complained. Would not recommend.
Great food!. We tried Cheddar’s on Saturday, October 11, 2014 because friends had told us how good it was. I had the mushroom burger with fries and my husband had the bacon cheeseburger, which were excellent. We had ordered onion rings as an appetizer and they were delicious, but the portions were HUGE. The food was cooked to perfection and the service was great, but I could not finish my meal because there was just so much. My husband ordered the chocolate cake for dessert and it came with whipped cream, ice cream, cherries and it looked like it was one-fourth of an entire cake. I tried to help him eat it because it was yummy, but I was just too full from eating half of my burger. To sum it up, both the service and the food were great and we will definitely return in the near future.
Manager ruins what could have been a good meal. My husband and I visited Cheddar’s when we traveled to Beckley to visit my aunt. The three of us arrived at the restaurant accompanied by my diabetic alert dog, a highly trained, well-groomed black Labrador retriever who was wearing a vest indicating that she was a service dog. The manager confronted me, asking for her certification papers. I told him that the Americans with Disabilities Act (ADA) states that service dogs require no certification. He was adamant that such papers were necessary; he claimed that the WV health inspector demanded evidence of certification. That’s a crock. The ADA, as every health inspector knows, preempts state laws that present obstacles to compliance with the federal law. I’ve occasionally encountered ignorance of the ADA provisions, but never before have I been confronted by ignorance so fiercely defended; the man managed to be both hostile and condescending. I know the law, and I defended my right to access–at that point it was a matter of principle. My service dog is medical equipment, just as a wheelchair is. He finally relented, but his ignorance and hostility put a damper on the evening. It’s hard to decide whether I hated my experience at Cheddar’s or merely disliked it, but I’ll be generous and give it 2 stars because the broccoli wasn’t overcooked and our server was very good. I’ll make it a point to revisit Cheddar’s the next time we visit my aunt–and my dog will be with me.
The worst service ever…….Manager was rude……Waitrss was WAY OUT THERE……. My friend and I have eaten there many times and this was the worst service ever….I would normally not complain but I feel like someone needs to know. First we were seated really fast and so we thought OK this is good. We got there after the normal lunch crowd and of it was not very busy (but to hear the manager tell it it was rhe busiest day ever) we were seated in 10 minutes so you know they were not that busy. We were seated in the bar area, and we go a WEIRD waitress who first insulted us, She wanted to wish us Happy Mothers Day she said we were mother and daughter, Well my friend is only 10 years older than I am and I find that offensive and so did she. Then she kept acing really strange….We had both drank our drinks waiting on her to return to take our order and she brought me a glass of tea and not my friend, she kept staring at me, made me very uncomfortable and then finally took our order….now it gets worse, she got 3 tables of loud soccer or baseball kids and their moms and from that point on we were forgotten, so was the table behind us and they were uspset also. A kitchen help broght our food which was cold and she never came back to our table to check on drinks or anything . Finally we had enough and we asked a bus boy to bring our ticket or the manager. so the manager came over and he just kept making excuses to our table and the table behind us. Their food was not good either, they said they would never return. She complained to the manager and he just kept makeing excuses and we complained and he kept making excuses and grabbed up our ticket to run the credit card through and then just walked off. I have never been treated sp rudely. He should have scheduled more people if their watiresses cant handle them not make excuses. Its really funny though, there was 11 empty tables in the bar area . Didnt seem busy to me, just unorganized and slow……I hate to give this review….but as I read I am not the only one…….
Cheddar’s Review. They have very good food and delightful service! I can’t wait to try their Monte Cristo again!
Our waitress was not friendly at all. Some people have no buisness working on the public. My husband enjoyed his meal, but mine was awful. I mentioned this to the waitress, who didn’t apologize or even attempt to do anything about it.I would not eat there again.17 Aug, 2013I got the tilapia and shrimp and it was so salty I could not eat it