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It is Restaurant Week in Madison which has happened twice a year for the past several years. I made reservations for dinner with my two adult children…
Madtown Lady
Ruth’s Chris Steak House
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Always leave this restaurant with a bad feeling. I'm a foodie and I don't mind paying higher prices if the food and wine is extraordinary. But it is j…
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Ribeye!. The sides and appetizers were nothing special, but the ribeye was delicious! Cooked perfect at a medium rare, hot, melt in your mouth. Pricey…
Steph P
Ruth’s Chris Steak House
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Ruth's Chris Steak House is open for Casual Dining. Ruth's Chris Steak House serves American, Seafood and Steak dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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8 Reviews on “Ruth’s Chris Steak House”
It is Restaurant Week in Madison which has happened twice a year for the past several years. I made reservations for dinner with my two adult children to enjoy a nice swanky dinner together. What a mistake. I have been to this restaurant several times in the past but its been a couple years so thought I would give it a try. I wish I hadntReservation was for 6:15 – not seated until 6:45.Waited 20 minutes to get a glass of wine. Server Bonnie never brought it – bar manager, Bret, did with apologies for the wait – so they obviously knew there was a problem. Was never offered another beverage during our meal.Lobster bisque had no lobster in it – my son called it a Lobster Smoothie.Waited a long time for steaks and again waitress did not bring them. Ice cold. There was a pat of butter on them and the steak was so cold that the butter wasnt melted.Sent steaks back – they didnt give us freshly prepared steaks but rather heated up the cold ones. Needless to say they were no longer medium rare – way overcooked.By the time steaks arrived the second time – the sides were there. Luke warm.Desert – Apple Crumb Cheesecake was a cupcake type thing with cookie stuck on top for crumble. It tasted like something bought in a convenience store.Server was so rude to us that I had to ask her to please try and be pleasant.Spoke to Bret and got a lot of excuses -1. 5th night of Restaurant Week. You would think they would have it down by now but instead this was an excuse for poor food and terrible service.2. Was having problems in the kitchen – something to do with the chef not wanting to be on the broiler – whatever that meant.3. He said he would take a substantial amount off our check for our inconvenience. He deducted one meal from the check.Server dropped the check offnever returned. I had to take it up to the hostess station where Bret was waiting. He knew the server had not returned to pick up our payment and anticipated I would be displeased.I understand Restaurant Week can be busy but this is no excuse. I have enjoyed the same type of meal in the past at this restaurant and never had a problem but clearly Ruths Chris has management, kitchen and service issues now. With so many wonderful restaurants in Madison, will not waste my time or money at Ruths Chris again.